You can track your order as soon as it has been shipped.

Once your parcel is on its way, you will receive an email containing your tracking number and a link to follow its progress.

We always aim to ship your order using the best carrier and delivery service available for your country. All information about delivery times and shipping rates—sorted by country—can be found on our dedicated shipping page.

Once you return your items to us, you should receive your refund within 10 business days of your package arriving at our warehouse. You can track your return using the tracking number provided with your chosen carrier, which will indicate when your package arrived at our warehouse. The 10-day processing period begins at this point. You will receive a notification once your return has been processed. Please note that it may take up to 3 days for your refund to be reflected in your bank account. If you do not receive your refund within this timeframe, please email us at support@irene-london.com so we can investigate.

Submitting a refund request is easy! Here's what you need to do:

Within 30 days of receiving your order, please send an email to support@irene-london.com stating that you wish to exchange one or more products.

Our team will provide you with return instructions immediately.

Follow the instructions provided to complete the return process..

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

• Credit or Debit Cards: We accept major credit and debit cards including Visa, Mastercard and American Express.
  
• PayPal: You can use your PayPal account to make purchases on our site for added convenience and security.
  
  
• Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay and Google Pay.
  
• Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.
  

Note: Payment method availability may vary depending on your location and the specific products you're purchasing. If you have questions about payment methods or need assistance with your payment, please contact our customer support team.

We recommend checking the size guide on the product page. You can find it by clicking "Size Chart," located just above the size selector. This will help you find the perfect size for you.

You can enter your email address directly on the product page by clicking the “Out of Stock” button after selecting your size. You will then receive an automatic notification as soon as the item is back in stock.

1. Check the care label:

Always start by reading the care label for fabric-specific instructions.

2. Sort by color and fabric:

Separate light and dark items, and wash delicate fabrics separately from heavier ones.

3. Pretreat stains:

Apply a stain remover or mild detergent to any stains before washing.

4. Choose the right wash cycle:

Select the cycle that matches the fabric type—delicate cycle for fragile items, normal cycle for durable fabrics.

5. Use a mild detergent:

Choose a gentle detergent and avoid bleach or harsh chemicals.

6. Wash in cold water:

Cold water prevents shrinking and fading, while being gentler on fabrics.

7. Turn clothes inside out:

This protects the outer surface and reduces friction during washing.

8. Use a gentle cycle when needed:

Especially for delicate fabrics or garments with embellishments.

9. Air dry or tumble dry on low heat:

Lay items flat to dry or use a low-heat dryer setting to avoid damage.

10. Iron or steam as needed:

Follow the care label instructions to safely remove wrinkles.

By following these steps, you’ll keep your pants and tops looking great while maintaining their quality and durability.

Use this text to answer questions in as much detail as possible for your customers.

We make every effort to process and ship orders within 24–48 hours of purchase.

Once your order has been dispatched, you will receive an email containing your tracking details. After receiving this notification, you can follow your package’s progress at any time by using the tracking information provided on our tracking page.rs.

Yes, we offer expedited shipping options for customers who want their orders delivered faster. You can select an express shipping method during checkout for an additional fee.

To give you the best possible service, we also provide free express shipping on orders above a certain amount.

For detailed information on shipping rates and delivery times by country, please visit our shipping page.

We ship worldwide. Orders at United Kingdom are shipped via trusted carriers such as Royal Mail and local carriers.

We don’t like to keep you waiting. That’s why your order is processed in our warehouse within 24–48 hours of being placed.

Orders submitted over the weekend are shipped on Monday.

The estimated delivery times listed on our shipping page are calculated from the moment your order leaves our warehouse.

Because we process orders quickly, we’re unable to make changes or cancel orders once they’ve been placed. If you need assistance after your order has shipped, our customer support team is here to help.

For any questions, please contact us at: support@irene-london.com

Our shipping rates are based on your order’s destination and total value. Here’s a quick overview of how our shipping costs work:

Domestic Shipping:

We offer free shipping on all domestic orders. Your parcel will be delivered by reliable local carriers to ensure a smooth and timely delivery.

Additional information:

• Duties and taxes are included in your order.
  
• 
  Orders are usually processed and shipped within 1–2 business days, with delivery times varying by location.
  

Once your order has shipped, you will receive a confirmation email with tracking details, allowing you to follow your package every step of the way.

For any questions, please contact us at: support@irene-london.com

Credit and debit cards:

We accept all major cards, including Visa, Mastercard, and American Express.

Local payment methods:

In selected countries, you can pay using trusted local options such as iDEAL, Bancontact, or Sofort.

PayPal:

You can complete your purchase quickly and securely using your PayPal account.

Klarna – Buy Now, Pay Later:

Depending on your location, Klarna may be available, allowing you to buy now and pay later.

Mobile payment services:

Where supported, you can pay using Apple Pay, Shop Pay, or Google Pay for an easy, seamless checkout.

Gift cards and store credit:

If you have a gift card or store credit from us, you can use it as payment during checkout.

Please note:

Payment method availability may vary by country and product. If you have any questions or need assistance, our customer service team is here to help.